"Bakit po?" [a bad customer service]

Give your comments / My TAGBOARD

disclaimer: entire conversation is in "Tagalog".

As someone who works in a call center, "customer service" is what the organization offers, whatever the situation, the cliche "the customer is always right" is always observed.

Unfortunately for this girl, Katherine Rosana, her call was monitored... and she is about to become popular. *lols.

This is not about humiliation, this is about being aware of how an agent should be to test one's competence and patience. Being an agent is not easy as what other people think, anyway.

P[1].I._mo_rin

My observations:

        1. Katherine Rossana (did i spell that right?) forgot to press her "mute" button, so the guy heard the cussing.

        2. The agent lost her composure which resulted to panic.

        3. Frustrated people may utter bad words indirectly or otherwise toward service agents, to which, one cannot simply proclaim morality.

        4. The guy has considered taking advantage of the panicked condition of the girl, instead he focused on manipulating her more (which he enjoyed) rather than what he had called about.

        5. I am not on the agent's side, she should have shown conviction on what she can and cannot do for the guy, after all, it does happen, it can also to anyone who has job like hers.

** still, it made everyone laugh.

** from a PLDT mydsl customer service.